SERVICE

Customer service

What separates us from the competition is our customer service. Our “make it happen” team keeps our customers coming back. We strive to meet your tight deadlines, accommodate last-minute labeling changes, and offer hand delivery to help local business. Below are services that we provide:

• We provide each customer with two dedicated staff members to work closely with them. One is a sales representative, who can be relied upon to provide the best labeling solutions. The other one is an in-house customer service provider, who can assist with all order, tooling, scheduling and other processing related requirements.
• We offer rush orders. We understand that sometimes things happen, and strive to accommodate customers’ urgent orders in order to meet their deadlines.
• We are able to receive customers’ products on demand with our managed inventory services. We store a certain amount of customers’ products in our warehouse, so that we can ship them the next day.
• We provide customers with a free PDF proof before production. Press proofs are available for a small fee.
• We provide products with a short lead time. Typically, it only takes 5-7 business days to process new orders.
• We ensure 100% satisfaction Guaranteed.

In closing, we guarantee your satisfaction. We are dedicated to providing the best service to meet your labeling and marketing needs. We strive for your business success!